We collect information that helps us provide better financial management communication services to our users in Thailand and internationally. Here's what we gather and why:

Personal Information You Provide

• Name, email address, and phone number when you contact us or sign up for our services
• Business information including company name, industry, and communication preferences
• Financial data categories you wish to manage (but never your actual financial account details)
• Communication preferences and feedback about our services
• Technical support requests and correspondence with our team

Information We Collect Automatically

• Website usage data including pages visited, time spent, and navigation patterns
• Device information such as browser type, operating system, and IP address
• Location data (general geographic region, not precise location)
• Cookie data to improve your browsing experience and remember your preferences
• API usage statistics to optimize our service performance

We use your information to provide, improve, and communicate about our financial management communication services. Our usage is always purposeful and transparent.

Service Provision

• Processing your requests for information about our API services
• Setting up and maintaining your account with appropriate access levels
• Providing technical support and troubleshooting assistance
• Customizing our communication tools to match your business needs
• Ensuring secure access to your account and monitoring for unauthorized use

Communication and Marketing

• Sending important updates about our services and any changes to terms
• Sharing relevant insights about financial communication best practices
• Responding to your inquiries and providing customer support
• Inviting you to provide feedback on our services and suggest improvements
• Informing you about new features that might benefit your business operations

Legal and Compliance Requirements

We may use your information to comply with Thai data protection laws, respond to legal requests, and protect our rights and the rights of our users. This includes maintaining records as required by Thai business regulations and cooperating with legitimate law enforcement requests.

We believe in keeping your information private and secure. We don't sell your data to third parties, and we only share information in specific, limited circumstances.

Service Providers

• Cloud hosting providers who help us maintain secure servers and databases
• Email service providers for sending important communications and updates
• Analytics services to understand how our website and API are being used
• Security services that help us protect against threats and unauthorized access
• Payment processors for handling subscription and service fees

Legal Requirements

We may disclose your information when required by Thai law, court orders, or legitimate government requests. We will notify you of such disclosures unless prohibited by law. We also reserve the right to share information to protect our rights, property, or safety, or that of our users.

Business Transfers

If StreamWise API undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and prominent website notice of any change in ownership or use of your personal information.

Under Thai data protection laws and international privacy standards, you have several rights regarding your personal information. We're committed to helping you exercise these rights easily and effectively.

How to Exercise Your Rights

To exercise any of these rights, please contact us at support@streamwiseapi.com or call +6656390206. We may need to verify your identity before processing your request to protect your privacy and security. Most requests are processed within 30 days, though complex requests may take longer.

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated.

Technical Safeguards

• End-to-end encryption for all data transmissions between your device and our servers
• Secure database storage with advanced encryption for data at rest
• Regular security audits and penetration testing by independent security firms
• Multi-factor authentication requirements for all administrative access
• Automated monitoring systems that detect and respond to potential security threats
• Regular software updates and security patches across all systems

Administrative Safeguards

• Strict access controls ensuring employees only access data necessary for their job functions
• Comprehensive privacy and security training for all staff members
• Regular review of access permissions and immediate revocation when employees leave
• Incident response procedures for quickly addressing any potential data breaches
• Third-party vendor agreements requiring similar security standards

Physical Safeguards

Our servers are housed in secure data centers with 24/7 monitoring, biometric access controls, and environmental protections. We work with certified hosting providers who maintain international security certifications and compliance standards.

We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Our retention practices are designed to balance your privacy with legitimate business needs.

Active Account Data

• Account information and preferences: Retained while your account is active
• Communication logs and support tickets: Kept for 3 years for quality assurance
• Usage analytics and API logs: Retained for 12 months for service improvement
• Marketing communications preferences: Maintained until you unsubscribe

Inactive Account Data

• If you don't use your account for 24 months, we'll send reminder emails
• After 36 months of inactivity, we'll delete non-essential personal data
• Some information may be retained longer to comply with Thai business record requirements
• You can request immediate deletion of your data at any time

Legal and Compliance Retention

Certain information may be retained longer to comply with Thai tax laws, business regulations, or legitimate legal requirements. We'll notify you if we need to retain your data beyond our standard retention periods and explain the legal basis for this retention.

While our primary operations are based in Thailand, we may transfer your data internationally to provide our services effectively. We ensure all transfers meet appropriate protection standards.

Transfer Safeguards

• All international transfers use approved protection mechanisms
• Cloud providers must demonstrate equivalent privacy protections
• Data processing agreements include specific privacy and security requirements
• We regularly review the privacy laws and practices in destination countries
• You'll be notified of any significant changes to our international data handling

Your Choices

If you prefer your data remain within Thailand, please contact us to discuss available options. While this may limit some service features, we'll work with you to find suitable alternatives that meet your privacy preferences.

We use cookies and similar technologies to improve your experience on our website and understand how our services are used. You have control over these technologies.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality and security
• Preference cookies: Remember your settings and customization choices
• Analytics cookies: Help us understand website usage and improve performance
• Marketing cookies: Used to show relevant information about our services

Managing Your Cookie Preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality, but essential services will continue to work. We'll respect your choices and won't use non-essential cookies without your consent.

Our services are designed for businesses and adult users. We do not knowingly collect personal information from children under 18 years of age. If we discover we have inadvertently collected such information, we will delete it immediately.

Parental Rights

If you believe we have collected information about your child, please contact us immediately at support@streamwiseapi.com. We will investigate and take appropriate action, including deleting any information collected from minors.

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. We'll always notify you of significant changes and give you time to review them.

How We Notify You

• Email notifications for material changes that affect your rights
• Prominent website notices for policy updates
• In-app notifications if you use our API services
• At least 30 days advance notice for significant changes

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you don't agree with changes, you can close your account or contact us to discuss your concerns.